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Quality of Care

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Checklist: Transitions of Care Checklist May 2024
Technician Tutorial: Getting Involved in MTM and Medication Reviews May 2023
Technician Tutorial: Med Adherence 101 March 2023
Toolbox: Medication Adherence Strategies August 2022
Article: Enhance Your Telecommunication Skills June 2020
Article: More Payers Will Recognize Your Value in Improving Patient Care January 2019
Toolbox: Value-Based Pharmacy January 2019
Article: Remember "Cooler Heads Prevail" When Conflict Arises October 2018
Technician Tutorial: Quality Measures 101 July 2018
Article: Partner With Patients to Improve Med Adherence March 2018
Other: Med Adherence Quick Guide March 2018
Article: Look for Med Discrepancies During Transitions of Care August 2017
Technician Tutorial: Patient Satisfaction or “HCAHPS” 101 March 2017
Other: Using Motivational Interviewing to Create Change September 2016
PL Voices: Shared Decision Making September 2016